Shipping and Returns Information

Bella & Lace offers a flat rate for standard shipping within Australia for $10.

Goods are sent using Sendle or Australia post and generally take 2-5 working days. (Delivery may take a little longer in regional areas).

Express Shipping is also available for a flat rate fee of $15.00 which generally takes 1-3 working days.

We ship World Wide a flat rate to New Zealand $25. Rest of the flat rate of $35.

If your order exceeds the shipping cost provided we will be in touch and additional freight charges may apply.

For custom orders freight charges will apply and be invoiced separately.

Please note packages weighting 0-500gsm will be shipped with Authority to Leave. If you wish for your parcel to be sent with a signature on delivery please leave comment in notes.

Bella & Lace and their representatives will not be liable in anyway for any loss or damage to the parcel and its contents.

For Click and Collect studio opening hours:

Monday - Thursday 9-3pm

Returns

We want you to be completely satisfied with your online purchases from Bella & Lace. If you receive an item that you are unhappy with for any reason, please send through an email with your order number and details of the item as soon as you receive the order. 

You may return any full price items within 7 days of receiving your parcel for a refund. Postage will be at the senders expense, we do not refund postage. We do not refund or exchange on sale items.

If your product is faulty, please email us with all details within the time frames as outlined above. We will then assess the condition of the product. Depending on the fault we will either offer you a prepaid postage label to return the item for a full refund, or exchange the product for something of the same value.

If you receive the wrong product in your order, your postage cost for shipping the item back to us will be refunded. If the correct product is available, we will ship it to you as soon as possible.

If you purchase a product that is found to be unavailable or sold out, we will contact you to organise a refund or exchange.

A return will only be accepted at the discretion of Bella & Lace. To be eligible for a return, your item must be unused, unwashed with tags attached and in the same condition that you received it.

 

If you have any questions regarding your return, please do not hesitate to contact us at:

sales@bellaandlace.com.au